Car Insurance Claims FAQs

Car insurance claims can be confusing. Here are some common questions and answers about filing claims with your car insurance company.

How do I file a claim?

Many car insurance companies offer multiple avenues to file a claim. You may be able to file:

- In person.

- By phone.

- Online.

- Via a mobile app provided by the company.

Essentially, you'll need to provide some basic information (see next FAQ) and provide accident details. To learn more, visit our How to File a Claim page.

What do I do immediately after an accident?

Immediately after an accident:

- Check to see if any parties need urgent first aid attention.

- Do not move the vehicles, unless they are endangering oncoming traffic.

- Contact the authorities for medical and police services.

Once help is on the way:

- Gather the VIN and license plate numbers of all vehicles involved.

- Exchange the following information with the other driver(s):

                - Names.

                - Addresses, phone numbers, and insurance information.

- Do not apologize or admit fault. Avoid discussing the accident until the authorities arrive.

- Take photos of damages.

Once you have the necessary information, give it to your car insurance provider.

What information do I need to have to file a claim?

Each insurance provider has a different set of information required when filing a car insurance claim. You will need, at a minimum, the following:

- Policy number (listed on your insurance card).

- Date of the accident.

- Location of the accident.

- Description of how the accident occurred.

- Name, address, license plate, and insurance information for the other party involved.

- Name of the police department involved (if applicable).

- Police report number (if applicable).